BY BOOKING WITH US, THE CUSTOMER ACKNOWLEDGES AND AGREES TO THE TERMS AND CONDITIONS OF SERVICE AS STATED IN THIS AGREEMENT
By accepting professional cleaning service appointment and agreeing to a service provided by My Cleaning Angel, LLC the client agrees to accept My Cleaning Angel’s general terms and conditions listed below. These terms and conditions, together with our email/letter of confirmation and our cleaning schedule, constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of this agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect. If you are unsure about any point within these terms and conditions, please contact us for clarification. Your statutory rights are not affected. In event that the terms and conditions change we will notify you in writing.
We stand by our service! If you’d like to cancel for any reason whatsoever, just call anytime to end service. My Cleaning Angel contract does not lock you in long-term contract.
We offer a 24-hour, 100% Satisfaction Guarantee for all our customers, either they are one time or recurring (i.e. weekly, biweekly, monthly etc.). If you are not satisfied with any area of your home, just call us within 24 hours and we’ll return immediately to clean those areas for free. Take pictures of the missed areas and send them to our e-mail email@example.com, that way we can revise your case and coordinate a reclean service as soon as possible. We have a maximum of 3 days to one week in order to provide necessary corrections. If you fail to contact My Cleaning Angel to provide the touch-up cleaning service within the next 24h-72h, you’ll lose your right to the correction service. It’s extremely important you are present throughout the correction service so you can verify all areas recleaned.
No refunds will be provided unless a reclean is performed.
Due to our flexible and ever-changing schedule, it is difficult to commit to exact arrival times. We service homes 7 days a week between the hours of 8:00 am and 6:00 pm. (Our Customer Service is Closed on Sundays). Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the AM instead. We will make every effort to accommodate your needs.
Provide 24-hour notice to cancel service. You may reschedule, skip, or cancel any of your cleanings. We do ask for a 24-hour notice of any of these actions. Without a 24-hour notice you will be liable for a $70.00 cancellation fee or 50% of the amount of the cleaning booked if same day cancellations, cleaner on way or the cleaner can’t perform the cleaning. Please be aware that if the home conditions are not appropriate for the cleaning service to be conducted (i.e clutter, hoarding, rodent or bug situation, mold situation, hazard, or animal waste, ongoing construction) you may be charged a fee of $70 for rescheduling the service or up to 50% if the customer decides to cancel the service altogether. Our cleaning recommendations are on services checklists. We recommend a standard cleaning for houses that were last cleaned professionally. We also recommend a Deep Cleaning for houses that haven’t been cleaned professionally within 30 days. Over 60 days we recommend a Heavy-Duty Pack (PCHD i.e. Post-Construction Heavy-Duty pack).
We have a “24-hour Hold / Charge credit card” policy. Payment is expected in full the day of the cleaning, where all services are charged at the time of cleaning. For your convenience, we accept all debit/credit cards, except American Express. Furthermore, cancellations will be charged on the card on file. We only accept cards for payments, and no payments are accepted directly to cleaners.
The cost of services includes the provision of reasonable supplies and equipment being provided by our company. Any jobs requiring extra supplies or equipment will be billed additionally for these services.
Our teams are instructed to follow the requirements for the cleaning they are conducting. If you would like additional services performed please contact our office at least one business day in advance so we can schedule the additional work. Changes in scheduling could create changes in fees.
Be advised that if the professional house cleaners are subjected to distractions that affect our ability to work, we reserve the right to charge for our extra time spent at the home. Distractions include pets, third parties, or contractors interfering with the professional house cleaners duties. We only hired to do the cleaning, no other task, we won’t receive any package, answer the doorbell, fix any light or any other tasks outside of our checklists. They are always sent when booking and also available on our website.
If for any reason a cleaner of My Cleaning Angel feels that their personal safety is in danger enough to leave the job site, due to actions by the Customer, or others at the job site, the Customer will remain liable for the full cost of the job.
Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner.
We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned). Further, we will assume no liability for damage or loss caused by the negligence of the Customer.
Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done, or items may take a couple of cleanings to look their best. We will work with you in the most cost-effective way to try to remedy these spots in your home.
Professional house cleaners working for My Cleaning Angel have agreed, in writing, that they or their family and friends will not accept direct employment from any Customer of My Cleaning Angel except for payment of the exit fee (see next bullet point). This agreement is in full force and effect during the time that professional house cleaners are employed with My Cleaning Angel and for a period of one year after termination of their agreement with My Cleaning Angel. Given this, we respectfully ask that you not directly solicit or engage the service of any professional house cleaner, except through My Cleaning Angel.
If you prefer hiring a current or former cleaner or solicitation is made, a $1000.00 referral fee will be charged. Once the referral fee is paid, My Cleaning Angel will no longer be responsible for managing the professional house cleaner, including but not limited to liability protection, information security, scheduling, government taxes, quality of services, and any other act pertaining to the daily work duties of the Housekeeper.
The client agrees to notify My Cleaning Angel if any person in the household is suspected of contracting an infectious disease. This notification must be as early as possible, but at least 24 hours before the scheduled visit. My Cleaning Angel reserves the right to cancel cleanings under any circumstances.
If your home is equipped with a security system, please ensure that you advise us of the entry code or have it disarmed.
Plans are based on the average time to clean. If the home is not found in an “average” condition and it takes more than 1 extra hour to clean, My Cleaning Angel reserves the right to bill for the extra time spent.
Cleaners may need to take pictures for quality control (before and after pictures of the service). This is simply a procedure and it’s for internal usage only, so we can verify the service and see the home conditions before we start, as well as cleaning results once the cleaner finishes.
For the purpose of quality assurance, one of our local supervisors may conduct an inspection of the cleaning service. Prior notification of this visit will be provided, and our visitation will only occur with your prior consent. Nevertheless, it is imperative, in accordance with legal requirements, that if you anticipate not being present to receive the supervisor, no individual under the age of 16 is left unattended while we are on the premises.
Our purpose is to ensure you have a clean home. Therefore, payment is for the service provided and not based on the amount of time your cleaning team spends at your home. We want our team to focus on ensuring your home is clean and not how many hours they work. Some home cleaners may take longer than average time; some may take less time than average. Either way, your home will sparkle.